3D-WORKSHOP — Terms and Conditions

Last updated: 31/07/2026 Version: 2026.07.31-5

These Terms and Conditions (the Terms) govern use of https://3d-x-y-z.com/ and every quotation, order, service and digital deliverable supplied by 3D-WORKSHOP (we, us or our). Please read them before submitting a request or placing an order.

If you are a consumer, nothing in these Terms removes or reduces any right which the law does not allow us to exclude.

1. About us and contact details

The trader responsible for the website and the contract is:

  • Business or trading name: 3D-WORKSHOP
  • Legal owner or company name: Igors K.
  • Legal form: Sole trader
  • Geographic trading address: 49 Apeldoorn Gardens, , Spalding, , PE111JT, United Kingdom
  • Company registration number, if applicable: ****
  • VAT number, if applicable: ****
  • Email: 3dworkshopservice@gmail.com
  • Telephone: +447751576386

Notices, complaints and cancellation requests may be sent to the email or postal address above. Please include the request or order number.

2. Scope and definitions

We sell standard stocked goods and provide individually configured manufacturing and technical work, which may include FDM printing, resin printing, silicone moulds, masters and mould forms, 3D scanning, CAD modelling, reverse engineering, finishing, and downloadable digital files.

In these Terms:

  • consumer means an individual acting wholly or mainly outside their trade, business, craft or profession;
  • business customer means anyone ordering wholly or mainly for business purposes;
  • standard goods means stocked physical products which are not manufactured, altered or personalised to an individual customer specification;
  • custom-made goods means physical goods manufactured to a customer's file, dimensions, artwork, selections or other individual specification;
  • customer file means any STEP, STP, STL, 3MF, OBJ, CAD, mesh, drawing, photograph, artwork, vector file, scan data or specification supplied by the customer;
  • quote includes an operator-approved price and specification;
  • service includes scanning, CAD, reverse engineering, design, model repair, inspection and other work not consisting solely of supplying physical goods; and
  • digital content means a file supplied electronically rather than on a tangible medium.

Order-specific information in an accepted quote or order confirmation forms part of the contract. If it conflicts with these Terms, expressly agreed order-specific information takes priority for that order.

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering a contract. If you order for a company, partnership or another person, you confirm that you have authority to bind them.

You must provide accurate contact, billing and delivery information and keep it current. We may request proportionate evidence of identity, ownership, authority or lawful use where necessary to prevent fraud, infringement or unsafe work.

4. Quotes, estimates and contract formation

A browser-generated price, support preview, material estimate, weight estimate, scan-time estimate or print-time estimate is preliminary. It is not a final slice, engineering approval or guarantee. It may change after technical review, slicing, model repair, orientation, support generation, packing or shipping assessment.

A Request a Quote submission asks us to assess proposed work and is not itself a binding order. Unless the quote says otherwise, a pending request may expire after 14 days and an approved quote may expire after 3 days.

An Order Now submission places the configured job in the website shopping basket at the displayed preliminary or final price. The basket reservation normally expires after 15 minutes. A basket reservation does not guarantee manufacturing capacity.

Your checkout submission is an offer to purchase. Unless we expressly state otherwise, a contract is formed when we send an order-acceptance or production-confirmation email. An automatic payment receipt or order acknowledgement confirms receipt of your offer but does not by itself mean that we have accepted technically unsuitable work.

We may reject an order and refund money paid where the file is unusable, unlawful, unsafe, outside our capability, affected by an obvious pricing or technical error, or cannot reasonably be produced to the requested specification. We will notify you without undue delay.

5. Customer files and intellectual property

You retain ownership of your customer files, subject to any rights owned by third parties. You grant us a limited, non-exclusive, worldwide and royalty-free licence for the duration reasonably required to copy, convert, inspect, repair, scale, orient, slice, support, store and otherwise process those files only to:

  • assess and quote the request;
  • communicate with you and obtain approvals;
  • manufacture or perform the order;
  • provide after-sales support, investigate faults and resolve disputes; and
  • comply with law and maintain essential business records.

We will not publish or sell a private customer file, or use it to manufacture items for another customer, without separate permission.

You confirm that you own the required rights or have permission to submit every customer file and order the requested work. You must not submit material which infringes copyright, design rights, trade marks, patents, database rights, confidentiality, privacy or any other third-party right. You are responsible for claims caused by your lack of authority, except to the extent that a claim results from our own unauthorised use.

6. Customer specification and approvals

You are responsible for checking the selected file, revision, units, scale, dimensions, quantity, material, colour, orientation requests, wall thickness, clearances, mating parts and delivery information before ordering.

You must tell us before ordering if any dimension, fit, surface, colour, strength, temperature resistance, chemical resistance, food-contact property, electrical property, watertightness, pressure rating, biocompatibility or other characteristic is critical. A special requirement forms part of the contract only when we expressly confirm it in writing.

The browser viewer and automatic analysis assist configuration but do not replace engineering verification. They do not certify that a design is safe, compliant, printable, mouldable or fit for a particular purpose.

If we request an approval, production may pause until it is received. You are responsible for checking the approval carefully. Approval does not excuse work which we perform incorrectly, but you remain responsible for errors visible in and introduced by your supplied or approved specification.

7. Technical review, repair and production changes

Customer files may contain open surfaces, non-manifold geometry, intersecting bodies, reversed normals, zero-thickness features, unsupported details, unreadable metadata, an incorrect scale or other defects.

We may make minor technical changes that do not materially alter the agreed design where reasonably required for conversion, repair, orientation, support generation, mould release or manufacture. We will request approval before a material design change. Substantial repair, redesign or additional engineering outside the accepted quote requires your approval and may increase the price and delivery time.

Our production file, sliced toolpath, support structures, machine profile and manufacturing notes may differ from the browser preview. The operator remains responsible for final production orientation and machine preparation.

8. Manufacturing characteristics and tolerances

Additive manufacturing and mould-making processes may produce layer lines, support contact marks, seams, parting lines, gates, vents, small witness marks, minor colour or texture variation and dimensional variation. Their presence within the agreed process standard is not by itself a defect.

Overhang maps, support previews, support counts and support-volume estimates are approximate. Final support geometry may change after slicing or operator review. Support material, support removal and related machine time may be included in the price.

Unless the quote states a tolerance, no specific engineering tolerance is guaranteed. Critical dimensions and the required inspection method must be agreed before the contract is formed. Measurements from an uncalibrated customer drawing, photograph or low-resolution mesh may not be suitable for precision work.

Colours displayed on a screen are illustrative. Filament, resin, pigment, silicone and finishing batches may differ slightly in hue, gloss, translucency or texture. An exact match applies only when expressly agreed using an identified physical or industry colour reference.

9. Materials and intended use

Material descriptions state typical characteristics and are not a guarantee for an undisclosed application. You are responsible for selecting a material suitable for the intended environment unless we expressly agree to recommend or validate a material for a disclosed purpose.

You must not use an item as a safety-critical, load-critical, pressure-containing, medical, food-contact, child-safety, life-support, aviation, automotive-safety or other regulated component unless the intended use and applicable requirements were disclosed and expressly accepted by us in writing.

Unless stated otherwise, prototypes are supplied for evaluation and are not certified for mass production or regulated use. Ageing, ultraviolet exposure, chemicals, heat, moisture, cyclic loading and print orientation can affect performance.

10. Silicone moulds and tooling

Mould and cast dimensions may be affected by master accuracy, silicone shrinkage, casting-material shrinkage, release design, parting lines, vents, gates, wall thickness and curing conditions. You must disclose the intended casting material, cure temperature and critical dimensions or surfaces.

Parting lines, gates, vents, keys, extraction cuts and form marks reasonably required by the agreed mould design are not by themselves defects. A one-piece mould may require a deliberate extraction slit; a split mould may require keys, bolts, clips, shells or reinforcement.

The accepted quote identifies which master, mould, form, jig, fixture, intermediate CAD model or production tooling is a deliverable. Items not expressly listed as deliverables remain our property, while your original files remain yours. Unless expressly included, a mould does not include validation of your casting process, yield, final cast material or regulatory compliance.

11. 3D scanning, CAD and reverse engineering

Scanning accuracy depends on object size, geometry, finish, accessibility, reflectivity, transparency, movement, calibration and the selected service level. Hidden interiors, deep cavities, undercuts and surfaces not visible to the scanner may not be captured and may require reconstruction.

Powdering, targets, disassembly, fixtures, clean-up, surfacing, parametric reconstruction, inspection reports and certified measurements are included only if stated in the quote. A scan mesh is not a dimensionally certified CAD model unless the quote expressly includes an accuracy or inspection service.

You confirm that you have authority to provide the object for scanning and to reproduce its shape. We will perform services with reasonable care and skill. Dates and results may depend on the information, access, samples and cooperation you provide.

12. Digital content and downloadable files

If an order includes a downloadable CAD model, scan, mesh, drawing or other digital file, its format, resolution, permitted use and intellectual-property ownership are those stated in the quote or product description.

For a consumer, digital supply during the statutory cancellation period begins only after the required express consent to immediate supply and acknowledgement that the right to cancel will be lost when supply begins. Once supply has begun with that consent and acknowledgement, you cannot cancel merely because you change your mind.

This does not remove statutory remedies for digital content which is faulty, not as described or not of satisfactory quality. Where applicable, we may repair, replace or provide the remedy required by law.

Unless agreed otherwise, ownership of your original material remains with you. Our pre-existing tools, scripts, libraries, templates, methods and know-how remain ours or our licensors'. A digital deliverable is licensed only for the purpose and scope stated in the accepted quote; no right to resell or redistribute is implied.

13. Restricted and prohibited work

We may refuse, suspend or cancel work that is unlawful, infringes third-party rights, is intended to facilitate harm, or concerns a prohibited weapon, fraudulent document, security bypass, dangerous device or regulated component we are not authorised or insured to manufacture.

We may request reasonable evidence of identity, ownership, authorisation and intended lawful use. Where an order must be cancelled for these reasons, any refund may be reduced by reasonable, evidenced work already performed and non-recoverable costs, to the extent permitted by law.

14. Prices, taxes and payment

The accepted price covers only the goods and services identified in the order confirmation. Prices include or exclude VAT as shown at checkout. Delivery, import duties, customs charges and local taxes are handled as stated at checkout and in the shipping method.

Payment must be made through the methods offered at checkout. We do not receive the full card number entered into a third-party payment gateway. We may wait for cleared payment before purchasing material or starting production.

Substantial model repair, redesign, extra scanning, special material, additional finishing or a replacement file submitted after acceptance may require a revised quote. We will not charge optional additional work without your agreement.

If an obvious pricing error occurs, we may reject the order and refund payment rather than supply at the erroneous price. We will not use this right merely because our cost later increases.

15. Customer-requested changes

Request any change immediately. A change is not accepted until we confirm it in writing. We may reject a change after technical work, material preparation or production has begun. An accepted change may alter price and delivery time.

Submitting a replacement file does not automatically replace the accepted specification. We will identify the revision used for production where reasonably practicable. If work must be repeated because of your change, additional work and material may be charged after you approve the revised price.

16. Cancellation and returns for standard goods

This section applies to standard, non-personalised goods bought by a consumer at a distance. It does not apply to custom-made goods covered by section 17, digital content after valid immediate-supply consent, or another statutory exception.

You normally have 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods to tell us clearly that you are cancelling. For an order delivered in separate instalments, the period normally runs from receipt of the last item. You may contact us using section 1 or use the model cancellation form in Appendix A.

You must send the goods back no later than 14 days after telling us that you are cancelling. Unless the goods are faulty, not as described, or we agreed otherwise, you are responsible for the direct return cost. You must take reasonable care of the goods while they are in your possession.

We will make the refund required by law, including the basic outbound delivery charge where applicable, using the original payment method unless agreed otherwise. We may wait until the goods are returned or you provide evidence of return, and may reduce the refund for loss in value caused by handling beyond what is reasonably necessary to inspect the goods.

The change-of-mind right may not apply to sealed goods which are unsuitable for return for health-protection or hygiene reasons after unsealing, goods which become inseparably mixed with other items after delivery, goods liable to deteriorate rapidly, or another category excluded by law. Your rights for faulty or misdescribed goods are unaffected.

17. Cancellation of custom-made goods

Physical goods manufactured from your uploaded model, dimensions, artwork or other individual specification are made to your specification or clearly personalised. The statutory 14-day change-of-mind cancellation right does not normally apply to such goods.

You may submit a cancellation request at any time, but the order is not cancelled until we accept the request in writing. As a voluntary measure, we may agree to cancel before technical work, special material preparation or production begins.

If we voluntarily accept cancellation after work has begun, any refund may be reduced by reasonable and evidenced non-recoverable costs, including:

  • CAD, slicing, model repair, setup and operator work already performed;
  • machine time already used;
  • filament, resin, silicone and other material actually consumed; and
  • components or material purchased specifically for the order which cannot reasonably be cancelled, returned or reused.

We will not charge the full cost of reusable stock merely because it was allocated to the order. If the goods are substantially complete or complete, we may refuse change-of-mind cancellation and no refund may be due.

This section does not affect your rights where goods are faulty, not as described, not of satisfactory quality, not fit for an expressly agreed purpose, delivered late in circumstances giving a statutory right to cancel, or otherwise do not conform to the contract.

18. Cancellation of services

A consumer normally has 14 days from the day after a distance service contract is formed to cancel without giving a reason. This section applies to scanning, CAD, reverse engineering, design, inspection and other service elements.

We will not begin a service during that period unless you expressly request an early start. If you request an early start and cancel after work begins but before completion, you must pay a proportionate amount for the service supplied up to cancellation. You lose the cancellation right after full performance only where the required prior express consent and acknowledgement were provided.

If a contract contains both services and custom-made goods, the cancellation rules are considered separately for each element. To cancel a service, contact us using the details in section 1 and identify the order.

19. Delivery, collection and risk

Production and delivery dates are estimates unless we expressly accept a fixed date in writing. We will inform you of a material delay and comply with applicable statutory delivery obligations.

Shipping cost is calculated from destination, service, parcel dimensions, packed weight and shipping class. You must supply a complete and accurate address. Reasonable additional costs caused by an incorrect address, failed delivery or uncollected parcel may be charged where lawful.

For consumers, risk passes when the goods come into your physical possession or that of a person you identify to receive them, except where you independently appoint a carrier not offered by us and the law provides otherwise. Ownership passes after we receive full cleared payment.

For collection, you must collect within the agreed period and transport the goods appropriately. We may charge reasonable storage costs after giving notice if collection is unreasonably delayed.

20. Inspection, faults and remedies

Inspect the order as soon as reasonably possible. Contact us promptly with the order number, a description and clear photographs or other evidence. Prompt notice helps preserve evidence and provide a faster remedy, but does not reduce a statutory time limit.

Do not dispose of, modify or attempt to repair a disputed item before we have a reasonable opportunity to assess it, unless necessary for safety or agreed by us.

If goods do not conform to the contract, digital content is defective, or a service was not performed with reasonable care and skill, you have the remedies provided by the Consumer Rights Act 2015 and other applicable law. Depending on the circumstances these may include rejection, repair, replacement, repeat performance, price reduction or refund. We may ask you to return physical goods at our cost where the law requires.

21. Accounts, quote links and security

You are responsible for keeping account credentials and private quote links confidential. Tell us promptly if you believe an account or link has been compromised. We may invalidate and replace a link to protect the customer and the uploaded file.

Pending, approved and cancelled requests may disappear automatically when their displayed timer expires. A cancelled-request notice is normally visible for 3 days. Expiry of a quote does not cancel a separately completed and accepted order.

Do not attempt to bypass access controls, inspect another customer's files, overload the service, upload malware or interfere with the website. We may restrict access where reasonably necessary for security.

22. Privacy, cookies and file retention

We process personal data as described in our Privacy Notice. Our Cookie Policy explains cookies and similar technology. Those documents are separate from these contractual Terms.

Opening a supported model in the browser does not by itself upload it to us. A file is uploaded to private storage when you submit a quote request, start an order or use another action which clearly states that it sends the file.

Submitted files and expired requests are retained according to the timer shown in the workflow. Files associated with a paid order may normally be deleted 14 days after payment or the applicable production event. You must retain your own original and any delivered file; we are not a permanent archive service.

You may request access, correction or deletion of personal data. The right to deletion is not absolute. We may retain transaction, tax, invoice, consent, fraud-prevention and dispute records where required by law or reasonably necessary to establish, exercise or defend legal claims. Where possible, unnecessary personal data will be erased or anonymised.

23. Confidentiality

We will take reasonable measures to keep non-public customer files and clearly identified confidential information private. We may disclose them to personnel and service providers who need them to fulfil the order and are subject to appropriate duties, or where disclosure is required by law.

This obligation does not apply to information already lawfully public, independently developed without use of the confidential information, lawfully received from another source, or approved for disclosure. If a formal non-disclosure agreement is required, it must be agreed before files are submitted.

24. Our intellectual property

The website, configurator, pricing logic, browser analysis, documentation, branding, production methods, support-generation methods and pre-existing software or templates remain ours or our licensors'. These Terms do not transfer them.

You may use the website only to obtain information and place legitimate requests or orders. You must not copy, reverse engineer, scrape, resell or interfere with the service except to the extent such restriction is prohibited by law.

25. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.

We are responsible for loss which is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss caused by an undisclosed intended use, an error in your file or dimension, use outside the agreed specification, unauthorised modification, normal wear, or failure to follow written material or handling guidance, except to the extent our breach or negligence also caused the loss.

We do not exclude liability for damage to other digital content or a device where applicable consumer law makes us responsible. We are not responsible for business losses suffered by a consumer, including loss of profit, business, opportunity or production.

Additional limits for business customers are in section 29.

26. Events outside our control

We are not responsible for delay or failure caused by an event beyond our reasonable control, such as carrier disruption, power or network failure, fire, flood, severe weather, epidemic, industrial dispute, shortage, governmental action or failure of a critical supplier. We will take reasonable steps to reduce the effect and resume performance.

If a material delay continues, you may have the right to end the contract. We will refund amounts for goods or services not supplied, less any amount lawfully due for completed service work or accepted custom production.

27. Suspension and termination

We may suspend work if payment is overdue, required information or approval is missing, the specification appears unsafe or unlawful, or you materially breach the contract. We will explain the reason where lawful and give a reasonable opportunity to resolve it where appropriate.

Ending the contract does not affect rights and obligations which arose before termination, including payment for accepted work, confidentiality, intellectual property, data retention and dispute provisions.

28. Complaints

Contact us first using the details in section 1. Explain the issue, desired outcome and order number. We will acknowledge and investigate the complaint within a reasonable time.

If we cannot resolve a consumer complaint, we will provide information about any alternative dispute-resolution provider we are legally required or have agreed to use. Nothing prevents either party from using a court or another remedy available by law.

29. Business customers

If you are a business customer, you confirm that you are not relying on any statement not recorded in the written contract. Any implied term is excluded only to the extent legally permitted.

Subject to liabilities which cannot lawfully be limited, our total aggregate liability to a business customer arising from an order will not exceed the total price paid or payable for that order. We are not liable to a business customer for indirect or consequential loss, or loss of profit, revenue, business, contracts, anticipated savings, goodwill, production or data.

A business customer must notify visible transit damage or quantity errors promptly and preserve packaging and evidence. This administrative requirement does not excuse fraud or any liability which cannot be restricted.

30. General legal terms

We may update these Terms for future requests and orders. The version accepted for an existing order continues to govern that order unless a change is required by law or agreed by both parties.

If a court finds part of these Terms unlawful or unenforceable, the remaining parts continue in effect. A delay in enforcing a right is not a waiver. No person other than the customer and us has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, except where the contract expressly says otherwise.

You may not transfer the contract without our written consent. We may transfer it to another organisation only where this does not reduce a consumer's rights; we will notify you where required.

The order confirmation, accepted quote, these Terms and any expressly incorporated document form the contract. Headings help navigation and do not change meaning.

31. Governing law and courts

These Terms and each contract are governed by the law of England and Wales. If you are a consumer resident elsewhere, this choice does not deprive you of mandatory protections which apply under the law of your habitual residence.

If you are a consumer, you may bring proceedings in any court available to you under applicable law. If you are a business customer, the courts of England and Wales have exclusive jurisdiction, unless the accepted contract expressly states otherwise.

Appendix A — Model cancellation form

Use this form only if you have a statutory cancellation right and wish to cancel. It does not create a change-of-mind right for custom-made or clearly personalised goods.

To: 3D-WORKSHOP, 49 Apeldoorn Gardens, , Spalding, , PE111JT, United Kingdom — 3dworkshopservice@gmail.com

I/We give notice that I/We cancel my/our contract for the sale of the following standard goods or supply of the following service:

Ordered on / received on: ____

Customer name: _

Customer address: __

Signature (only if sent on paper):

Date: ____